Privacy Policy

Last Updated: December 7, 2025

Turkey Vacation Packages, operated by Zeyvona Travel ("we," "us," "our"), is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website (turkeyvacationpackages.com) and services.

1. Information We Collect

1.1 Personal Information You Provide

When you book tours, contact us, or use our services, we may collect:

• Identity Information: Full name, date of birth, nationality, passport details
• Contact Information: Email address, phone number, mailing address, WhatsApp number
• Financial Information: Payment card details, billing address, transaction history
• Travel Information: Travel preferences, dietary requirements, special needs, medical conditions (if disclosed), emergency contact details
• Account Information: Username, password (if you create an account)
• Communications: Messages, emails, chat logs, feedback, reviews, photos you share

1.2 Information Collected Automatically

When you visit our website, we automatically collect:

• Technical Data: IP address, browser type and version, device type, operating system
• Usage Data: Pages visited, time spent on pages, click patterns, referral sources
• Location Data: General geographic location based on IP address
• Cookies and Similar Technologies: See our Cookie Policy below

1.3 Information from Third Parties

We may receive information from:

• Payment processors (transaction confirmations)
• Social media platforms (if you connect accounts)
• Travel partners (hotels, airlines, tour operators)
• Marketing platforms and analytics providers

2. How We Use Your Information

We use your personal data for the following purposes:

2.1 Service Delivery

• Processing and confirming bookings
• Arranging transportation, accommodation, tours, and activities
• Communicating itinerary details and travel updates
• Providing customer support and responding to inquiries
• Managing changes, cancellations, and refunds

2.2 Legal and Contractual Obligations

• Fulfilling our contract with you
• Complying with legal requirements (tax, accounting, tourism regulations)
• Verifying identity and preventing fraud
• Protecting our legal rights

2.3 Marketing and Communications

• Sending promotional offers, newsletters, and travel inspiration (with your consent)
• Personalizing your experience based on preferences
• Conducting surveys and collecting feedback
• Social media engagement and marketing campaigns

2.4 Business Operations

• Analyzing website usage and improving our services
• Developing new products and features
• Training staff and quality assurance
• Business analytics and reporting

2.5 Safety and Security

• Ensuring traveler safety during tours
• Emergency contact and assistance
• Website security and fraud prevention

3. Legal Basis for Processing (GDPR)

Under the General Data Protection Regulation (GDPR), we process your data based on:

• Contract Performance: Processing necessary to fulfill our agreement with you
• Consent: You have given explicit consent for specific purposes
• Legal Obligation: Processing required by law (tax, accounting, safety regulations)
• Legitimate Interests: Our business interests that don't override your rights (improving services, fraud prevention, marketing to existing customers)
• Vital Interests: Protecting your life or health in emergencies

4. How We Share Your Information

We do not sell your personal data. We share information only as described below:

4.1 Service Providers and Partners

We share data with trusted third parties who help deliver our services:

• Hotels and accommodations
• Transportation providers (airlines, bus companies, private drivers)
• Tour guides and local operators
• Restaurants and activity providers
• Payment processors (for secure transactions)
• Technology providers (website hosting, email services, booking systems)
• Marketing platforms (email marketing, analytics)

All third parties are contractually obligated to protect your data and use it only for specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law:

• Court orders, subpoenas, or legal processes
• Government authorities (immigration, customs, tax authorities)
• Law enforcement agencies
• Protection of our rights, property, or safety
• Emergency situations requiring disclosure

4.3 Business Transfers

If we merge with, are acquired by, or sell assets to another company, your information may be transferred as part of that transaction.

4.4 With Your Consent

We may share information for other purposes with your explicit consent.

5. International Data Transfers

Your information may be transferred to and processed in countries outside your residence, including Turkey and potentially the European Union, United States, or other locations where our service providers operate.

We ensure appropriate safeguards through:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Adequacy decisions by relevant authorities
• Other legally approved transfer mechanisms

6. Data Retention

We retain your personal data only as long as necessary:

• Booking and Travel Data: 7 years (for legal, tax, and accounting purposes)
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Typically 26 months
• Financial Records: As required by tax laws (typically 7-10 years)
• Legal Claims: Until the statute of limitations expires

After retention periods expire, we securely delete or anonymize your data.

7. Your Privacy Rights

Depending on your location, you have the following rights:

7.1 Right to Access

Request a copy of the personal data we hold about you.

7.2 Right to Rectification

Correct inaccurate or incomplete information.

7.3 Right to Erasure ("Right to be Forgotten")

Request deletion of your data in certain circumstances.

7.4 Right to Restriction

Limit how we use your data in specific situations.

7.5 Right to Data Portability

Receive your data in a structured, machine-readable format.

7.6 Right to Object

Object to processing based on legitimate interests or for direct marketing.

7.7 Right to Withdraw Consent

Withdraw consent at any time (doesn't affect prior lawful processing).

7.8 Right to Lodge a Complaint

File a complaint with your local data protection authority.

7.9 Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that significantly affects you.

To exercise your rights, contact us at: info@turkeyvacationpackages.com

We will respond within 30 days (or as required by applicable law).

8. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption: SSL/TLS encryption for data transmission
• Secure Storage: Encrypted databases and secure servers
• Access Controls: Limited access to authorized personnel only
• Regular Audits: Security assessments and vulnerability testing
• Staff Training: Privacy and security training for all employees
• Payment Security: PCI-DSS compliant payment processing

Despite our efforts, no system is 100% secure. Please use strong passwords and protect your login credentials.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

9.2 Types of Cookies We Use

Essential Cookies (Always Active)

• Required for website functionality
• Session management and security
• Cannot be disabled

Performance Cookies

• Analyze website usage and performance
• Help us improve user experience
• Examples: Google Analytics

Functional Cookies

• Remember your preferences (language, currency)
• Enhance website features

Marketing Cookies

• Track your browsing across websites
• Deliver personalized advertisements
• Measure campaign effectiveness
• Examples: Facebook Pixel, Google Ads

9.3 Managing Cookies

You can control cookies through:

• Browser settings (block, delete, or receive warnings)
• Our cookie consent banner (opt-in/opt-out)
• Third-party opt-out tools

Note: Disabling essential cookies may affect website functionality.

9.4 Third-Party Cookies

We use services from:

• Google Analytics (website analytics)
• Facebook Pixel (advertising)
• Google Ads (advertising)
• WhatsApp Business (customer communication)

These providers have their own privacy policies governing cookie use.

10. Third-Party Links

Our website may contain links to external websites (hotels, airlines, travel blogs). We are not responsible for the privacy practices of third-party sites. Please review their privacy policies before providing personal information.

11. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal data from children without parental consent. If we discover we have collected such data, we will delete it promptly.

Parents booking travel for minors should provide necessary information on their behalf.

12. Marketing Communications

12.1 Email Marketing

With your consent, we send:

• Travel offers and promotions
• Newsletter and travel tips
• Survey requests

Opt-Out: Click "unsubscribe" in any email or contact us directly.

12.2 WhatsApp Communications

We use WhatsApp for:

• Booking confirmations and itinerary updates
• Customer support
• Travel updates during your trip

You can opt-out by requesting to stop WhatsApp communications.

12.3 Social Media

We may display targeted ads on social platforms. You can manage ad preferences through your social media account settings.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• Changes in our practices
• Legal or regulatory requirements
• New features or services

Significant changes will be communicated via:

• Email notification (if you're a registered user)
• Prominent notice on our website
• Updated "Last Updated" date

Continued use after changes constitutes acceptance of the updated policy.

14. Contact Us

Data Controller: Zeyvona Travel (Turkey Vacation Packages)

Questions, requests, or complaints about this Privacy Policy?

Email: info@turkeyvacationpackages.com

Phone: +90 552 238 8870

WhatsApp: +90 552 238 8870 (24/7)

Address: Orta Mahalle, Vatan Caddesi, Avanos Municipality Business Center No: 2/114, Avanos, Nevşehir, Turkey

Response Time: We aim to respond within 30 days.

15. Data Protection Authority

If you're unsatisfied with our response, you have the right to lodge a complaint with:

For EU Residents:

Your local Data Protection Authority (DPA) or supervisory authority

For Turkey Residents:

Personal Data Protection Authority (KVKK)

Website: www.kvkk.gov.tr

16. California Privacy Rights (CCPA)

If you're a California resident, you have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we don't sell data)
• Right to deletion
• Right to non-discrimination for exercising your rights

To exercise CCPA rights: Contact us at info@turkeyvacationpackages.com with "California Privacy Rights" in the subject line.

17. Consent

By using our website and services, you consent to:

• Collection and processing of your personal data as described
• Use of cookies and tracking technologies
• Transfer of data to third parties as outlined
• International data transfers

You may withdraw consent at any time by contacting us.

Your privacy matters to us. If you have any questions or concerns, please don't hesitate to reach out.